Total Refractory Management is what customers of refractory industry are now looking forward to. This involves creation of value added service, responsive supply chain, and understanding customers' need.
The refractory industry should upgrade both in quality and quantity in tune with steel industry. The refractory manu-facturers must provide ready, regular, speedy, consistent, and customised product for clients. There is no
unique refractory solution for steelmaking, as refractory wear depends on exposure time, temperature, and level of fluctuations. The refractory solutions should, therefore, be optimum. This means, instead of supplying refractory as
commodity, it should be appropriately designed, engineered, manufactured, installed, and properly maintained as per customers specific requirements.